Tony's CEO Guarantee
"I built Just Water on trust and fair play, and I treat every customer as though they were my own family. So if we’re not living up to your expectations, contact me directly. I promise to do the right thing by you."
This kit is a practical, immediate solution that allows you to refill existing Just Water bottles with filtered water using your tap. It bridges the gap during delivery restrictions, ensuring your staff, customers, and clients stay hydrated with chilled and filtered water, without interruption.
"I built Just Water on trust and fair play, and I treat every customer as though they were my own family. So if we’re not living up to your expectations, contact me directly. I promise to do the right thing by you."
For over 40 years, Just Water has been delivering quality hydration solutions backed by reliable service and expert support. Whether you're setting up at home or in the workplace, you can feel confident knowing you're working with one of New Zealand's most established water providers.
We've compiled a list of most frequently asked customer questions. If your question is not answered below, don't hesitate to call our friendly team on 0800 801 802 or email hello@justwater.co.nz. We're here to help!
The right filter depends on your filtration needs, existing system, and budget. We offer filters for water coolers, under-bench systems, and benchtop filtration, with options ranging from standard filtration through to finer filtration for enhanced impurity reduction.
If you're unsure which filter is compatible with your system, contact our team on 0800 801 802 or hello@justwater.co.nz and we'll help you find the right filter for your needs.
We recommend replacing your water filter every 12 months to help maintain water quality and filter performance.
If you're a Just Water customer, you'll receive a free replacement filter every 12 months as part of your service.
Some filters may have specific replacement recommendations, so it's always best to check the product guidelines for your particular filter.
Our water filters help improve the quality and taste of your drinking water by reducing a range of common impurities, including:
The contaminants reduced will vary depending on the filter you choose. If you're unsure which filter is right for your needs, our team can help recommend the best option.
Yes, most Just Water filters are designed to be quick and easy to replace yourself.
To replace your filter:
1. Turn off the water supply.
2. Release any pressure by turning on the tap.
3. Remove the old filter.
4. Install the new filter and secure it in place.
5. Turn the water back on and flush the system for 2-3 minutes.
If you're unsure which replacement filter you need or would like assistance, contact our team on 0800 801 802 and we'll be happy to help.
Both filter kits improve the taste and quality of drinking water, but the Advanced Filter Kit provides finer filtration.
If you're looking for a more affordable everyday filtration solution, the Standard Filter Kit is a great choice. For enhanced filtration and broader impurity reduction, we recommend the Advanced Filter Kit.
Our filters are designed to be compatible with most of our water coolers. However, it's important to check the specific model requirements for your cooler. If you need assistance determining compatibility, please let us know the model of your cooler, and we can provide more detailed guidance. Call us on 0800 801 802 or email hello@justwater.co.nz
To know when your filter needs replacing, looking for these signs:
1. Reduced Water Flow: Slower flow indicates a clogged filter.
2. Change in Taste or Odour: noticeable difference can signal it's time for a new filter.
3. Cloudy Water: Indicates the filter is no longer effective.
4. Scheduled Replacement: Follow the recommended schedule, typically every 6-12 months depending on the filter type.
Regular checks ensure optimal performance and water quality.
Both Carbon Block and GAC (Granular Activated Carbon) filters help improve water quality by reducing chlorine, bad tastes, and odours. The main difference is the level of filtration they provide.
In general, Carbon Block filters are recommended when finer filtration is required, while GAC filters are a good option for improving taste and reducing common contaminants.
If you're unsure which filter is best for your needs, our team can help you choose the right option for your water cooler or filtration system.
Yes. Our Benchtop Filter Kits can be used to refill compatible Just Water bottles with filtered water directly from your tap. This allows you to enjoy great-tasting filtered water while reusing your existing bottles.
The filtration kit includes the components needed to connect to your tap and filter the water before filling your bottle, making it a convenient and cost-effective alternative to water delivery.